- Answered live 24/7 · IICRC Certified Firm
24/7 emergency water damage and flood cleanup across Kitchener, from Victoria Park to Doon, with a 60-minute target response.
60min
Target Response
24/7
Live Dispatch
IICRC Certified Crews
Most Major
Insurers Accepted
Kitchener’s older core and its newer suburbs bring different jobs. Around Victoria Park and the downtown, many homes are over a century old, with stone or block foundations and basements that take on water when Schneider Creek runs high or a storm overwhelms the drains. In Doon, Pioneer Park, Laurentian Hills and Huron Park, most calls are finished basements hit by a failed sump pump, a burst pipe or a leaking water heater. Waterloo Region winters add frozen pipes to the list every year.
Our crews carry truck-mounted extraction, commercial dehumidifiers and thermal imaging, so we find water in walls and under flooring rather than drying only the surface, and we log readings daily until the structure is dry.
Serving Kitchener: crews dispatch across Kitchener and Waterloo Region, answered by a live dispatcher 24/7. Call +1-519-800-4555.
Crews reach every part of Kitchener. Give dispatch your cross streets and you get a realistic arrival time.
Downtown Kitchener
Victoria Park
Forest Heights
Stanley Park
Doon
Pioneer Park
Laurentian Hills
Huron Park
Not on the list? Call anyway. We cover all of Kitchener and the rest of our Kitchener-Waterloo Region, including Waterloo and Cambridge.
Basement water and burst pipes are most Kitchener calls, but the same crews handle fire, mould, storm damage, contents and biohazard work, from emergency response through final reconstruction.
Burst pipes, appliance failures, roof leaks and sewer backups. We extract, dry and monitor to prevent the secondary damage that costs the most.
Soot and smoke keep damaging surfaces long after the fire is out. We stabilize the site, neutralize odour and rebuild what was lost.
Mould is a health issue before it’s a building issue. We find the moisture source, contain the area and remove growth to industry protocol.
Wind, hail, ice dams and fallen trees. Rapid tarping and board-up stops the weather getting in while we plan the permanent repair.
Your belongings get their own restoration. Inventoried, packed, cleaned off-site in a secure facility, and returned when your space is ready.
Discreet, compassionate and fully compliant decontamination for the situations no one plans for.
Our target is 60 minutes from the moment you call, 24 hours a day. Dispatch gives you a real arrival time based on your address and where crews are.
Shut off the main water valve right away and turn off power to wet areas if the panel is dry. Do not use an open flame to thaw pipes. Take photos, move belongings out of the water and call us.
Clean water from a supply line that is caught within a few hours is lower risk, but water that came up through a floor drain or sat for a day or more can carry bacteria. When in doubt, stay out of it and let us test and assess.
Yes. We document the loss with photos, moisture readings and daily drying logs, prepare the scope of work and bill most major insurers directly, so in most cases you pay only your deductible.
It depends on how much water there was, how far it travelled and whether it was clean or contaminated. You get a documented scope before work starts.
Every hour water sits in a Kitchener basement, the repair gets bigger and the claim gets harder. Call now and a restoration manager will be on the line in seconds.
Answered live, 24 hours a day, 365 days a year
Kitchener, Waterloo, Cambridge
London, St. Thomas, Strathroy
