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The terms below govern your use of our website and the information we provide. Please read them carefully.
These terms apply when you use 999restoration.com or hire 999 Restoration (“we”, “us”, “our”) for emergency mitigation, remediation, contents or reconstruction work. By using this website, calling us, submitting a form, or authorizing work, you agree to these terms. If you sign a written work authorization or contract with us, that document governs your job and these terms fill in anything it does not cover.
999 Restoration operates through independently owned and operated franchise locations. The location that serves your property is the contracting party for your job. The head office does not perform restoration work directly and is not a party to your job unless stated in writing.
We answer the emergency line 24 hours a day, 365 days a year. Our target is a crew on site within 60 minutes of your call. This is a target, not a guarantee. Severe weather, distance, road conditions and the volume of active emergencies can extend response times, and in a widespread event we dispatch by severity. We will always give you a realistic ETA.
Before we begin work we will ask you to sign a work authorization. It confirms that you own the property or have the owner’s authority to approve work, that you allow our crews and equipment onto the property, and that you agree to pay for the work as described below. In an active emergency we may begin stabilizing the property (shutting off water, extracting standing water, securing openings) before paperwork is complete, with your verbal consent, to limit further damage. Verbal consent is binding for that emergency work and we will confirm it in writing as soon as practical.
The on-site assessment and written scope of work are free. Any figure given over the phone is an estimate only. Restoration work regularly uncovers hidden damage, and the scope can change once materials are removed. If the scope changes we will tell you and your adjuster before proceeding with any work that is not covered by the original authorization, except where immediate action is needed to protect health, safety or the structure.
If you are filing an insurance claim, we will document the loss, prepare the scope in industry-standard estimating software, and submit it to your insurer. With your authorization we bill your insurer directly for covered work. You remain responsible for:
We do not decide what your policy covers. Coverage decisions belong to your insurer. If a claim is denied, you are responsible for the cost of the work you authorized.
For private-pay work and for amounts not covered by insurance, invoices are due within 30 days of the invoice date unless your work authorization says otherwise. Overdue accounts accrue interest at 2% per month (26.8% per year). We accept e-transfer, cheque and major credit cards. Card payments are handled by a secure third-party processor.
Where an account remains unpaid, we may register a lien against the property under the Ontario Construction Act and recover reasonable collection costs and legal fees.
To let us do the work safely and properly, you agree to:
Drying, dehumidification and air filtration equipment placed at your property remains our property. You are responsible for it while it is in your care and will be charged replacement cost if it is lost, damaged or not returned. Equipment rental is charged per day of use until verified dry standard is reached and the equipment is removed.
Where contents are packed out, we inventory and photograph items before removal, clean and store them in a secure facility, and return them when the property is ready. Some items cannot be restored, and we will tell you which ones and let you decide before disposal. We are not responsible for pre-existing damage or for items not listed on the signed inventory.
If we find or suspect asbestos, lead or other regulated materials, work in that area stops until the material is tested and, where required, removed by a licensed abatement contractor in accordance with Ontario Regulation 278/05. This can add time and cost to the job. We will not knowingly disturb regulated materials without proper procedures in place.
We may use qualified subcontractors for specialist work such as testing labs, electrical, plumbing, HVAC and abatement. We remain responsible for coordinating and warranting their work on your job.
We guarantee our workmanship for one year from the date of completion. If a defect in our work appears in that period, we will return and correct it at no cost to you. The guarantee does not cover damage from new events, normal wear, work performed by others, materials supplied by you, or problems caused by not following our drying or maintenance instructions. Manufacturer warranties on materials pass to you where available.
We carry commercial general liability insurance and WSIB coverage. Our liability to you for any claim arising from our services is limited to the amount you paid us for the job in question. We are not liable for indirect or consequential loss, including loss of use, loss of income, or additional living expenses, except where the law does not allow that exclusion. Nothing in these terms limits liability for death, personal injury or fraud caused by our negligence.
We are not responsible for pre-existing conditions, hidden defects, code deficiencies uncovered during work, or damage caused by delays in authorization, access or insurer approval.
You may cancel a scheduled non-emergency job without charge with 24 hours’ notice. Work already performed, materials already ordered and equipment already deployed are billable. Emergency work that has started cannot be cancelled without paying for work completed to that point.
This website is provided for general information. We work to keep it accurate but do not guarantee that every detail is current, and nothing on the website is a promise about the outcome of a specific job or claim. Before and after images labelled as illustrative are representative examples, not photos of a specific address. You may not copy, scrape or reuse website content, images or branding without written permission. We may change or remove website content at any time.
The website may link to third-party sites and services. We do not control them and are not responsible for their content or practices.
How we collect and use your personal information is described in our Privacy Policy, which forms part of these terms.
If you have a concern about our work, tell us first. Most issues can be sorted out by a call to the restoration manager on your job. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there, and any dispute will be dealt with in the courts of Ontario.
We may update these terms from time to time. The date at the top of this page shows when they last changed. The terms in force on the date you authorized your work apply to that job.
999 Restoration Phone: +1-888-999-0292
Email: info@999restoration.com
Mail: our head office address, listed on our Contact page
