Accessibility

Name: 999 Restoration
Address: Mississauga, ON, CA
Telephone: +1-888-999-0292

999 Restoration is committed to making our website and services accessible to everyone. If you need help or have feedback, please contact us.

Last updated: September 2026

999 Restoration is committed to providing our services, communications and employment in a way that respects the dignity and independence of people with disabilities. We follow the Accessibility for Ontarians with Disabilities Act (AODA) and work to remove barriers wherever we find them.

Our website

We aim for 999restoration.com to meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, the standard referenced under the AODA, and we apply WCAG 2.1 where we can. Our work includes:

Text descriptions for meaningful images
Full keyboard navigation
Readable colour contrast and text sizes
Clear headings and page structure
Phone numbers that dial directly from mobile devices

Some images may still be missing text descriptions, and embedded third-party content such as maps may not be fully accessible. We are fixing these as we find them. If any part of our website is hard to use, call us and we will give you the same information or service another way.

Our services

Assistive devices: You are welcome to use your own assistive devices when dealing with us.
Service animals: Service animals are welcome in all areas of our premises open to the public, and our crews will work respectfully around them in your home.
Support persons: A support person may accompany you at any time, at no charge.
Communication: We will communicate in the way that works best for you, whether by phone, email, text or in person, and we will explain your scope of work and paperwork in plain language.
Service disruptions: If our phone line or services are temporarily unavailable, we will post a notice on this website with the reason, the expected duration and another way to reach us.

Documents in accessible formats

Estimates, scopes of work, invoices and our policies are available in accessible formats or with communication supports on request, at no cost. We will provide them in a timely manner and work with you to find a format that suits your needs.

Employment

We provide accommodation for applicants and employees with disabilities throughout recruitment, hiring and employment. Tell us what you need when you apply and we will work with you.

Training

All staff who deal with the public receive training on providing accessible customer service.

Feedback

We welcome your feedback on how we provide accessible service.

Phone: +1-888-999-0292
Email: info@999restoration.com
Online: our Contact page

We respond to accessibility feedback within five business days. Feedback can be given, and our response provided, in an accessible format on request.

Our commitment going forward

We review this statement and our accessibility practices regularly, and we update them as we grow into new regions.